Social Media Support Specialist (Entry Level): Engage with customers across various social media platforms, providing timely and effective solutions to inquiries and issues. Monitor brand mentions, escalate concerns, and maintain a positive online presence. Collaborate with team members to enhance customer satisfaction and gather feedback for continuous improvement. Stay updated on social media trends and tools to optimize engagement strategies. Ideal candidates are proactive, empathetic, and possess excellent communication skills, ready to represent the brand with professionalism and enthusiasm.
This role involves managing and responding to live chat messages for businesses on websites and social media platforms, utilizing tools like Facebook Messenger. The primary focus is on engaging with potential customers, answering inquiries, and providing information about products or services to drive sales. Responsibilities include maintaining a high level of customer service, identifying sales opportunities, and collaborating with the sales team to ensure seamless communication. The role requires excellent written communication skills, the ability to multitask, and a proactive approach to problem-solving. Familiarity with CRM systems and experience in a sales environment are advantageous.
As a live chat assistant, you will be paid to reply to live chat messages on a business’s website or social media accounts. This includes answering customer questions, providing sales links, and offering discounts.
Rate: $35 per hour
Requirements: You need to have access to a laptop, phone, or tablet and have a reliable internet connection. You also need to have at least basic English writing skills.
Skills/background needed: These are beginner-level live chat jobs, so full training is provided, and you do not need to have done any paid live chat work before.
Location: Remote work online worldwide (United States preferred).
Live chat assistants are in huge demand worldwide right now. So if you can start right away, please apply below.